PT Sun Life Financial Indonesia – Sun Life is since 1995 has provided the country with a comprehensive range of protection and wealth management products, including life insurance, education insurance, health insurance, and retirement plans. Every year, we have experienced significant growth in the markets we operate in. It is our constant endeavour to enhance our products and services on an ongoing basis in order to meet the needs of our customers.
Sun Life Financial Indonesia’s Risk Based Capital (RBC) is 310 percent (conventional and shariah), far above the minimum regulatory rate of 120% with IDR 4.99 trillion in assets. Our agents and employees have worked tirelessly to gain the trust of our customers, and we continue to expand our agency and non agency distribution business through products like bancassurance and through direct marketing and telemarketing. Today we provide innovative products to our customers through more than 46 marketing offices in 30 cities in Indonesia.
To support the business expansion and its organic growth, currently Sun Life Financial Indonesia invites the best candidates to join as following positions below :
Call Center Staff
Responsibilities:
- Provide the direct response trough contact center channel for customers and agents
- Provide the highest quality possible handling complaint service for agents
- Manage correspondence trough email / fax for agents
- Ensure all handled case are resolved and managed along with agreed TATs and SOPs
Requirements:
- Candidate must possess at least a Diploma in any field.
- At least 1 year(s) of working experience in Insurance call center or Financial Service
- Have a good communication skillis
- Able to operate Ms Office
- Preferably Staff (non-management & non-supervisor)s specializing in Customer Service or equivalent. 1 Full-Time position(s) available.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements and qualified candidates may send the application letter and other support document to:
HRD - PT Sun Life Indonesia Services
Gedung WTC 9th Floor
Jl. Jend Sudirman kav. 29-31. Karet, Setiabudi
Jakarta Selatan 12920.
